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FAQ - MONEY
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1. How do I make a deposit to my account?
In order to make a deposit you must first download our software
by clicking download anywhere throughout
our web site. Then you need to open your real money account.
If you have done this and received your user name and password
for real money, you are ready to make a deposit to your Casino bankroll:
· Start the Casino program
· Enter your real user name and password in the "connect" screen
· Select "Cashier" and then select the "Deposit" screen
· Select the desired deposit method
We strongly recommend using your credit card for making a
deposit. We use the latest encryption and protection technologies to assure
your credit card data is fully protected. There is nothing to worry about
- submitting your credit card information on our secure form is probably
safer than using your card at your local gas station. Learn here more
about making a credit card deposit.
For further information about the different deposit methods
click here:
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2. How long does it take to process
my deposit?
Credit card deposit: your account will be credited within
2-5 minutes.
Western Union deposit: once we receive your e-mail message informing us
of the transfer it will take up to 5 minutes to credit your account.
Wire transfer: a wire transfer will take 2 business days to arrive at
our bank. Your account will be credited as soon as our bank receives the
transfer.
Check: a check may take over a month to process due to slow mail service
and clearing time.
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3. How do I cash out my winnings?
In order to cash out money from your account go to the Cashier and select
the "cash out" screen. All cashout requests processed after
5 business days.
The money you cash out will be refunded to your credit card account.
All cash out requests are automatically refunded to your credit card account.
This policy protects our clients from credit card fraud, and eliminates
the unauthorized use of credit cards. It is also the quickest way to pay
winnings, and most convenient to our clients. There are no charges for
credit card refund, and the full amount will be refunded to your card.
The refund will be made to your credit card only up to the total amount
that was deposited with that credit card. If you have cashed out more
than your total deposits, the balance of your cash out request (which
was not refunded to your credit card) will be sent as a bank draft or
wire transfer, according to your selection (company checks are not available).
This limitation on the amount that can be refunded to your credit card
is imposed by the credit card companies, and is not in our control.
Bank drafts are bank-issued checks which only you may cash. They are sent
by mail to the mailing address you supplied when opening your account.
There are no charges imposed on bank draft cashouts.
Wire transfers are electronic fund transfers that go directly to your
bank account. If you select Wire transfer as the preferred method for
receiving the balance of your cash out, you will be asked to send us further
information such as account number, bank name etc. There are no charges
imposed on wire transfer cashouts.
Cashout limits:
The minimum amount for a wire transfer cashout is $30, and for bank draft
cashout is $10. If you have requested a cashout lower than these minimum
amounts, the requested cashout will not be processed, and the ammount
will be added to your casino bankroll.
You can track the status of your cash out requests on your PC, by entering
the Cashier in our casino and selecting the "cashout" screen.
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4. What are the deposit limits?
The limits are as follows:
Credit Cards
Minimum single deposit $50
Maximum single deposit $1000
Western Union
Minimum single deposit $50
No maximum limit
Wire Transfer
Minimum single deposit $100
No maximum limit
Both we and Intersafe Global LLC (our E-Cash operator) reserve the right to
change these limits and set different limits for individual players according
to credit history. If you want to increase your deposit limits, please
contact support@cassava.net.
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5. What are the gambling limits?
The table limits are as follows:
Roulette:
the minimum bet is $1 and the maximum bet is $250 (you may place a maximum
total of $250 on the table, in any combination of $1, $5 and $50 chips)
and $100 on any one spot.
Blackjack:
the minimum bet is $1 and the maximum initial bet is $250. You can increase
the initial bet by doubling down or taking insurance (if you are not
familiar with these terms, go to our Help file by selecting "help" or
pressing F1 in our casino).
Slots:
the minimum bet is $0.25 and the maximum bet is $3.
Video poker:
the minimum bet is $1 and the maximum bet is $5.
Baccarat:
the minimum bet is $1 and the maximum bet is $250.
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6. How do I make a credit card
deposit? Is it secure?
We strongly recommend using our secure on-line credit card system. It
is quick, user friendly, and completely secure. We use SSL technology
for securing our transaction server and MD5 encryption technology for
the data transfer. It is probably safer than using a credit card at your
local gas station.
If you are still not convinced, we do offer the option of printing out
the deposit form and faxing it to us.
Before you make a deposit you must first download our software and have
your real account opened.
Credit card deposit by on-line secure form:
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Start the Casino program
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Enter your real money user name and password in the "Login"
screen
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Go to the "Cashier"
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Select "Credit cards". You will see a form with the logo
of Intersafe Global LLC, which is the company we use for E-Cash
services.
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Enter all the information in the on-line form carefully
and click SUBMIT.
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You will receive a serial number for your deposit. We
recommend that you make a note of this number for future reference.
Credit card deposit by fax:
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Start the Casino program
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Enter your real money user name and password in the "Login"
screen
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Go to the "Cashier"
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Select "Credit cards by Fax". You will see a form on your
Notepad with the logo of Intersafe Global LLC, which is the company we use for E-Cash
services.
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In your Notepad, go to File/Print. This will print out
the form.
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Enter all the information and fax the form to 1-268-460-8425.
If you wish to provide your credit card details by phone,
send an e-mail to support@cassava.net, with
your full name, real-money user name and telephone number. Our customer
service specialists will contact you promptly.
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7. How do I make a deposit through
Western Union?
To deposit money to your account go to the nearest Western
Union location (you can locate the agent closest to you at their
World Wide Web Internet site
or call toll- free 24-hours a day 1-800-325-6000), and fill out
the blue "To Send a Quick Pay" form .
IMPORTANT! In the Quick Pay form fill in the following:
Pay to: SWISS AMERICAN BANK
Locale/Code City: SWISSAMERICAN, AQ
Name of account: INTERSAFE GLOBAL LLC
Account number: 1641101
Reference number: fill in your real money user name.
This information will help us identify the transfer and forward the
funds to your account.
VERY IMPORTANT! After sending the
money, send us an e-mail with the following
details:
* Full name
* Full address
* Telephone number
* Name of the Western Union location the money was sent from
* Transfer reference number (MTCN)
* Amount that was transferred
These details are necessary for us to verify the transfer and credit your
account.
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8. How do I make a deposit by Wire Transfer?
To make a deposit to your account by means of wire transfer,
instruct your bank to forward the transfer to:
InterSafe Global LLC
Account number 1641101
Swiss American Bank
St. John's, Antigua
The transfer can be carried out from any bank in the world,
through one of the corresponding banks listed below. We suggest that you
print out this page and take it to your bank, they'll know what to do
with it.
IMPORTANT: In details of payment indicate your username.
This information will help us identify the transfer and forward the funds
to your account.
List of corresponding banks:
Chase Manhattan Bank
1 Chase Manhattan Plaza, New York, NY 10081, USA
Swift Code: C H A S U S 3 3
ABA #021000021 for credit to Account #001-1-879293 in the name of Swiss
American Bank Ltd.,( Antigua) for further credit to InterSafe Global LLC. A/C #1641101.
Bank of Bermuda - Hamilton
Head Office, 6 Front Street, City of Hamilton 5-31, BERMUDA
Credit Account in the name of Swiss American Bank Ltd., (Antigua) to the
attention of Pamela Francis for further credit to InterSafe Global LLC. A/C #1641101.
Bank of Bermuda International, New York
350 Park Avenue, New York, N.Y. 10022, USA
SWIFT CODE: B B D A U S 3 3
Credit Account in the name of Swiss American Bank Ltd., (Antigua) for
further credit to InterSafe
Global LLC. A/C #1641101.
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9. Who is "Intersafe Global LLC"?
InterSafe Global specializes in secure
Internet transaction processing and is the company that provides E-Cash
service for us. When our clients want to make a deposit to their casino
bankroll, this is done through Intersafe Global. Your credit card will
be charged to Intersafe Global and this is the name that will appear on
your credit card statement. Some times you will find the name of a city
on your credit card system, together with the name of Intersafe Global.
This is because Intersafe Global has several gateways to the banking system,
all over the world.
For more information please go to http://www.intersafeglobal.com/
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10. What should I do if I submitted
a deposit but I do not see the amount in my bankroll?
When you submit a credit card deposit it should be credited
into your account within 2-5 minutes. If the deposit was rejected, we
will notify you immediately by e-mail. If you do not see the money in
your casino bankroll, check your e-mail box. If there is no message from
us, contact
our support team.
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11. What is the Address Verification
System (AVS)?
AVS is one of the security measures we use to prevent credit
card fraud.
When you submit a credit card deposit we compare your address with the
address registered for this card in the bank.
If your deposit was rejected by the AVS system (you will be notified by
e-mail of this) you must check the address you have entered and make sure
your bank has the correct address.
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